Booze Express – Shipping Policy
Effective Date: 22 October 2026
Operated by: IAB Australia Pty Ltd trading as Booze Express
ABN: 87 682 257 503
Liquor Licence No.: 36315055
At Booze Express, we aim to provide fast, reliable delivery and secure packaging to ensure your orders arrive safely.
Orders may be dispatched from our Epping warehouse or authorised partner locations across Australia, depending on stock availability, proximity to the delivery address and shipping costs.
Shipping Rates
| Shipping Method | Rate |
|---|---|
| Standard Shipping (Australia-wide, eligible locations) | $13.99 |
| Express Shipping (Australia-wide, eligible locations) | $22.99 |
| Free Standard Shipping | Eligible orders of $200 or more |
| Beer, Case and Bulk Orders | Calculated separately at checkout |
Free Shipping Conditions
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Free standard delivery applies to eligible orders of $200 or more.
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Bulk orders are excluded unless specifically marked as eligible.
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Express delivery is available for eligible orders containing up to three bottles.
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Beer, premixed drinks and toddy may be limited to one case per order.
Delivery rates and estimated delivery times for beer, cases and other special orders are calculated at checkout using available courier services, including Australia Post, Sendle or other delivery partners.
Order Processing and Dispatch
Standard Shipping
Orders are generally processed and dispatched within 1–3 business days, Monday to Friday, excluding public holidays.
Express Shipping
Express orders receive priority processing and are generally dispatched within 1 -2 business days.
Express shipping does not guarantee next-business-day delivery. Australia Post's next-business-day Express Post service is available only within eligible delivery networks. Other locations may require additional transit time.
Orders placed on weekends or public holidays are generally processed on the next business day.
Shipping Locations
Our primary fulfilment facility is located at:
Booze Express – Epping Warehouse
Unit 24/5 Scanlon Drive
Epping VIC 3076
Australia
To improve stock availability and reduce shipping costs, we may fulfil orders through authorised partner warehouses or retail locations.
Orders containing multiple products may be dispatched in separate parcels from different locations.
All dispatch arrangements are subject to applicable liquor licensing requirements.
Delivery Areas and Restrictions
We deliver to eligible locations across Australia, subject to courier availability and applicable liquor laws.
We do not deliver to the Northern Territory.
We do not deliver to dry zones, restricted alcohol areas or locations where alcohol delivery is prohibited by law.
If your delivery address is in a restricted area, your order may be placed on hold while we review the delivery requirements.
If delivery cannot legally be completed, we will contact you and arrange an appropriate refund.
Delivery Times and Tracking
Estimated delivery times are calculated based on the destination, courier service and dispatch location.
Once your order is dispatched, tracking details will generally be provided by email or SMS.
Delivery estimates are not guaranteed and may be affected by courier delays, public holidays, severe weather or other unforeseen circumstances.
Alcohol Delivery and ID Verification
Alcohol may only be purchased and received by persons aged 18 years or older.
Recipients must provide valid identification when required.
Delivery will be refused if the recipient is underage, intoxicated, cannot satisfy applicable identification requirements or delivery would otherwise breach the law.
Same-day alcohol deliveries must not be left unattended.
For other deliveries, unattended delivery is permitted only where applicable law, liquor licence conditions and delivery requirements expressly allow it.
Failed Deliveries and Redelivery
Customers are responsible for providing accurate delivery information and ensuring an eligible recipient is available.
If delivery cannot be completed due to recipient unavailability, incorrect address information or failed identification checks, the parcel may be returned to an authorised fulfilment location.
Additional redelivery charges may apply.
For eligible change-of-mind cancellations following failed delivery, a restocking fee of up to 20% may apply where disclosed before purchase, reasonable and permitted by law.
These fees do not limit your rights under Australian Consumer Law.
Damaged, Missing or Incorrect Orders
If your order arrives damaged, contains incorrect items or is missing products, please contact us as soon as possible.
Provide your order number and photographs where available.
We will investigate and arrange an appropriate refund, replacement or other remedy in accordance with Australian Consumer Law.
Returns and Refunds
Returns and refunds are governed by our Refund & Returns Policy.
Original shipping costs are generally non-refundable for change-of-mind returns.
This does not affect your rights to remedies, including reimbursement of applicable delivery costs, under Australian Consumer Law.
Contact Us
Booze Express
IAB Australia Pty Ltd trading as Booze Express
ABN: 87 682 257 503
Liquor Licence No.: 36315055
Email: sales@boozeexpress.com.au
Phone: +61 411 723 631
Primary Fulfilment Address:
Unit 24/5 Scanlon Drive
Epping VIC 3076
Australia
Australian Consumer Law Notice
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.