Refund Policy

Booze Express – Refund & Returns Policy

Effective Date: 22 October 2026

Operated by: IAB Australia Pty Ltd trading as Booze Express
ABN: 87 682 257 503
Liquor Licence No.: 36315055
Email: sales@boozeexpress.com.au
Phone: +61 411 723 631

At Booze Express, we want you to be satisfied with your purchase. If you experience any issues with your order, please review our Refund & Returns Policy below.

1. Returns – 30-Day Policy

We offer a 30-day change-of-mind return policy, meaning you have 30 days after receiving your order to request a return.

To be eligible for a change-of-mind return:

  • Products must be unopened, unused and in the same condition as received.

  • Bottles must have their original seals intact.

  • Products must be in their original packaging and suitable for resale.

  • A receipt or proof of purchase must be provided.

To request a return, please email sales@boozeexpress.com.au with your order number and reason for returning the product.

If your return is approved, we will provide instructions on how and where to return your items.

Please do not send products back without prior return authorisation.

The 30-day change-of-mind conditions do not limit your rights under Australian Consumer Law.

2. Damaged, Faulty or Incorrect Products

Please inspect your order upon delivery.

Contact us as soon as possible if:

  • Your product arrives damaged.

  • The product is defective or faulty.

  • You receive an incorrect product.

  • Products are missing from your order.

Please provide your order number and photographs where available.

We will assess the issue and arrange an appropriate refund, replacement or other remedy in accordance with Australian Consumer Law.

3. Exchanges

For change-of-mind exchanges, please contact our customer service team to arrange a return.

Once your return has been approved, you may place a separate order for your preferred product.

Product availability and delivery times may vary.

Your statutory rights regarding faulty or incorrectly supplied products remain unaffected.

4. Refunds

Once we receive and inspect an approved change-of-mind return, we will notify you of the outcome.

Approved refunds will generally be processed to your original payment method.

Please allow additional time for your bank, credit card company or payment provider to process the refund.

For purchases made using bank transfer or Osko / PayID, we may request verified bank details to arrange a refund securely.

Refunds for faulty products and other consumer guarantee failures will be handled in accordance with Australian Consumer Law.

5. Return Shipping

For approved change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

Original shipping charges are generally non-refundable for change-of-mind returns.

Where a product is faulty, damaged or incorrectly supplied, reasonable return shipping costs will be covered where required under Australian Consumer Law.

For items valued over $75, we recommend using a tracked shipping service or purchasing shipping insurance.

We cannot guarantee receipt of a return sent without tracking.

6. Returns Address

Booze Express – Returns Department
Unit 24/5 Scanlon Drive
Epping VIC 3076
Australia

Phone: +61 411 723 631

Please contact us before returning any products. We will confirm the appropriate return instructions and destination.

Orders fulfilled through authorised partner locations may require alternative return arrangements.

7. Failed Deliveries and Uncollected Orders

Customers must provide accurate delivery information and ensure an eligible recipient is available to receive alcohol.

If delivery cannot be completed because the recipient is unavailable, cannot provide valid identification or does not meet applicable delivery requirements, the order may be returned to an authorised fulfilment location.

Additional redelivery charges may apply.

A restocking fee of up to 20% may apply to eligible change-of-mind cancellations following failed delivery, where disclosed before purchase, reasonable and permitted by law.

These charges do not override customers' rights under Australian Consumer Law.

8. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your statutory consumer rights.

9. Contact Us

For questions about returns, refunds, exchanges or damaged orders, please contact:

Booze Express
IAB Australia Pty Ltd trading as Booze Express
ABN: 87 682 257 503
Liquor Licence No.: 36315055

Email: sales@boozeexpress.com.au
Phone: +61 411 723 631

Returns Address:
Unit 24/5 Scanlon Drive
Epping VIC 3076
Australia