We want you to be satisfied with your purchase. If there are any issues, please review our Refund Policy below.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
The item must be in the same condition that you received it.
It must be unused and in its original packaging.
You’ll need to provide the receipt or proof of purchase.
To start a return, contact us at sales@boozeexpress.com.au
.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted.
For any return questions, you can always contact us at sales@boozeexpress.com.au
.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
The item is defective or damaged, or
You receive the wrong item.
This allows us to evaluate the issue quickly and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval status.
If approved, your refund will be processed automatically to your original payment method.
Please note: Banks and credit card companies may take additional time to process and post the refund.
Shipping
To return your product, please mail it to:
Booze Express – Returns
Big Bazar Glenroy
17 Morgan Ct, Glenroy VIC 3046
Australia
Contact no +61 411 723 631
You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.