BoozeExpress – FAQs
1. Where are we located?
We are based in Melbourne, Australia. Orders are mainly shipped from Melbourne, but can also be dispatched from our warehouses in other states.
2. When do we organise delivery?
Orders are usually dispatched within 24 hours (Monday–Friday).
3. Do we ship outside Australia?
Yes. Please contact us before placing your order at sales@boozeexpress.com.au
so we can confirm international shipping arrangements.
4. Ordered the wrong product or changed your mind?
Email us at sales@boozeexpress.com.au
as soon as possible and we’ll assist you further.
5. Do we accept returns?
Yes. Please refer to our Refund Policy for full details.
6. Do you offer Click & Collect?
Yes – Click & Collect is available at our store:
Big Bazar Glenroy
17 Morgan Ct, Glenroy VIC 3046
Pick-up is generally available within 24 hours.
7. Made a mistake during checkout?
No problem. Contact us at sales@boozeexpress.com.au
right away and we’ll help resolve it.
8. What payment methods do you accept?
We accept all major credit cards.
9. What forms of ID do you accept?
To comply with liquor licensing laws, valid proof of age is required upon collection or delivery. Acceptable forms of ID include:
Australian Driver Licence
Learner Permit issued by the relevant state authority
Proof of Age Card issued by the relevant state authority
Australian Passport
Foreign Passport
If you have any other questions, please reach out to us at sales@boozeexpress.com.au
.
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