Booze Express – Frequently Asked Questions (FAQs)

Effective Date: 22 October 2026

1. Where are we located?

Booze Express is an Australian online liquor store operated by IAB Australia Pty Ltd trading as Booze Express.

Our primary fulfilment warehouse is located at:

Booze Express – Epping Warehouse
Unit 24/5 Scanlon Drive
Epping VIC 3076
Australia

Orders may also be dispatched from authorised partner warehouses or retail locations across Australia, depending on stock availability, proximity to your address and shipping costs.

2. When will my order be dispatched?

Standard Delivery: Orders are generally processed and dispatched within 1–3 business days.

Express Delivery: Express orders receive priority processing and are generally dispatched within 1 business day (24 working hours).

Orders are processed Monday to Friday, excluding public holidays.

Express shipping does not guarantee next-day delivery, as delivery times depend on your postcode and courier coverage, including Australia Post's Express Post network.

Tracking details will be provided once your order has been dispatched.

3. Do you deliver throughout Australia?

Yes. Booze Express delivers to eligible locations across Australia.

We do not deliver to the Northern Territory, dry zones or locations where alcohol delivery is prohibited.

Delivery availability and charges depend on your postcode, courier services and applicable liquor laws.

4. Do you ship internationally?

International shipping enquiries may be considered on a case-by-case basis.

Please contact sales@boozeexpress.com.au before placing an order so we can confirm whether shipping is available and whether the destination's import, customs and alcohol regulations permit the shipment.

International delivery is not guaranteed.

5. What if I ordered the wrong product or changed my mind?

Please contact us as soon as possible at sales@boozeexpress.com.au, quoting your order number.

If your order has not yet been dispatched, we will try to assist with the requested change.

If your order has already been dispatched, our Refund & Returns Policy will apply.

6. Do you accept returns?

Yes. We offer a 30-day change-of-mind return policy for eligible unopened and unused products in their original packaging.

Faulty, damaged or incorrectly supplied products are handled in accordance with Australian Consumer Law.

Please refer to our Refund & Returns Policy for full details.

7. Do you offer Click & Collect?

Yes. Click & Collect may be available from authorised collection locations, including:

Big Bazar Glenroy
17 Morgan Court
Glenroy VIC 3046
Australia

Big Bazar Glenroy is an order collection partner, not the operator of the Booze Express online store.

Collection is generally available within 24 hours where stock is available, but customers must wait for confirmation that their order is ready.

Please bring your order confirmation and valid identification.

All collections are subject to applicable liquor licensing requirements.

8. What if I made a mistake during checkout?

If you entered an incorrect delivery address, selected the wrong product or made another mistake, email sales@boozeexpress.com.au immediately.

We will try to update your order before dispatch.

Changes may not be possible once the order has been shipped.

9. What payment methods do you accept?

We accept supported payment methods, including:

• Major credit and debit cards.

• Available Shopify-supported payment options.

• Osko / PayID.

• Direct bank transfer.

For bank transfers, please use your order number as the payment reference.

Bank transfer orders are processed once payment has been received and verified.

10. What forms of identification do you accept?

Customers must be aged 18 years or older to purchase or receive alcohol.

Acceptable identification may include:

• Australian driver licence.

• Australian learner permit.

• Government-issued proof-of-age card.

• Australian passport.

• Valid foreign passport.

Identification must satisfy applicable state or territory liquor laws and verification requirements.

We reserve the right to refuse delivery or collection where age or identity cannot be verified.

11. How much does shipping cost?

Standard Shipping: $13.99 for eligible Australian destinations.

Express Shipping: $22.99 for eligible Australian destinations.

Free Standard Shipping: Available on eligible orders of $200 or more.

Bulk orders are excluded from free delivery unless specifically marked as eligible.

Shipping charges for beer, cases and bulky products are calculated separately at checkout.

Express shipping is available for eligible orders containing up to three bottles.

12. Can I track my order?

Yes. Once your order has been dispatched, we will generally send tracking information by email or SMS.

You can track your parcel through the relevant courier's website.

13. What happens if I am unavailable for delivery?

Alcohol deliveries are subject to age-verification and applicable liquor licensing requirements.

If a delivery cannot be completed, the parcel may be returned to an authorised fulfilment location or held by the courier where permitted.

Additional redelivery charges may apply.

Please refer to our Shipping & Delivery Policy for more information.

14. What if my order arrives damaged or incorrect?

Please contact us as soon as possible at sales@boozeexpress.com.au.

Include your order number and photographs where available.

We will investigate and arrange an appropriate refund, replacement or other remedy in accordance with Australian Consumer Law.

15. Can my order be shipped from a different warehouse?

Yes. To improve stock availability, delivery efficiency and shipping costs, Booze Express may arrange dispatch from its Epping warehouse or authorised partner locations.

Some orders may arrive in separate parcels.

All fulfilment arrangements are subject to applicable liquor licensing requirements.

16. How can I contact Booze Express?

Booze Express
IAB Australia Pty Ltd trading as Booze Express

ABN: 87 682 257 503
Liquor Licence No.: 36315055

Email: sales@boozeexpress.com.au
Phone: +61 411 723 631
Website: www.boozeexpress.com.au

Primary Fulfilment Address:
Unit 24/5 Scanlon Drive
Epping VIC 3076
Australia

For any other enquiries, please contact our customer support team.

Fast Dispatch • Secure Packaging • Reliable Delivery

Booze Express supports the Responsible Service of Alcohol. Alcohol is available only to persons aged 18 years and over.