Booze Express – Responsible Drinking & Self-Exclusion Policy
Effective Date: 22 October 2026
Operated by: IAB Australia Pty Ltd trading as Booze Express
ABN: 87 682 257 503
Liquor Licence No.: 36315055
Website: www.boozeexpress.com.au
1. Our Commitment to Responsible Drinking
At Booze Express, we are committed to promoting responsible alcohol consumption and supporting the health, safety and wellbeing of our customers.
We recognise that alcohol consumption can affect individuals, families and communities. We encourage responsible purchasing and drinking habits and offer voluntary self-exclusion to customers who wish to restrict their access to alcohol through our online store.
Alcohol is available only to persons aged 18 years and over.
2. Alcohol Support and Assistance
If alcohol consumption is negatively affecting your life or the life of someone you care about, confidential support and professional advice are available.
DrinkWise Australia
Website: https://drinkwise.org.au
National Alcohol and Other Drug Hotline
Phone: 1800 250 015
Free and confidential information, counselling and referrals.
DirectLine Victoria
Phone: 1800 888 236
Confidential alcohol and drug counselling and support.
Seeking assistance is voluntary, and customers are encouraged to access appropriate support services whenever needed.
3. Voluntary Self-Exclusion
Booze Express offers customers the option to voluntarily exclude themselves from purchasing alcohol through our website.
Customers may request self-exclusion for a specified period or on an ongoing basis.
Once a self-exclusion request has been verified and confirmed, Booze Express will take reasonable steps to:
-
Restrict the customer's ability to purchase alcohol through Booze Express.
-
Prevent the processing and fulfilment of new orders identified as belonging to the excluded customer.
-
Cancel pending orders where required or appropriate and arrange applicable refunds.
-
Remove the customer from promotional email and SMS marketing lists.
-
Flag the customer's account and relevant delivery information to help enforce the exclusion.
-
Inform authorised fulfilment partners of relevant restrictions where necessary and legally permitted.
We will also take reasonable steps to identify attempts to place orders using alternative customer details.
Self-exclusion applies to Booze Express services. It does not automatically prevent purchases through unrelated retailers or independent third-party businesses.
4. How to Request Self-Exclusion
To request voluntary self-exclusion, please email:
Email Subject: Voluntary Self-Exclusion Request
Please provide:
-
Full name.
-
Residential or usual delivery address.
-
Contact telephone number.
-
Email address associated with your Booze Express account.
-
Requested duration of self-exclusion.
We may request additional information privately where reasonably necessary to verify your identity.
Please do not send copies of identity documents unless specifically requested through an appropriate secure process.
5. Self-Exclusion Confirmation
Once your request has been received and verified, we will confirm:
-
The commencement date of your exclusion.
-
The agreed duration.
-
The purchasing restrictions that will apply.
-
How to contact us about the arrangement.
We will take reasonable steps to activate restrictions promptly.
Customers may choose a fixed exclusion period or request ongoing exclusion.
6. Orders During Self-Exclusion
During an active self-exclusion period:
-
Booze Express will not knowingly accept or fulfil new alcohol orders for the excluded customer.
-
Identified orders may be cancelled.
-
Payments for cancelled and unfulfilled orders will be refunded in accordance with applicable law.
-
We may decline delivery to an excluded customer where reasonably identifiable.
-
Promotional communications will be suppressed where reasonably practicable.
Booze Express will take reasonable steps to identify excluded customers, but cannot guarantee that every transaction using false, incomplete or unrelated customer details will be detected.
Restrictions associated with a shared residential address will be assessed carefully to avoid unnecessarily affecting other lawful customers.
7. Duration and Ending Self-Exclusion
Customers may select a fixed exclusion period or request an ongoing arrangement.
At the end of a fixed exclusion period, restrictions will be reviewed in accordance with the agreed terms and applicable law.
Customers seeking to end or change their self-exclusion should contact:
Requests to end or modify an exclusion may require identity verification and must comply with any applicable statutory self-exclusion requirements.
8. Privacy and Confidentiality
Information collected for self-exclusion will be handled in accordance with our Privacy Policy and applicable Australian privacy laws.
Self-exclusion information will be used only for purposes reasonably connected with:
-
Verifying identity.
-
Administering and enforcing the exclusion.
-
Preventing further alcohol sales to an excluded customer.
-
Managing relevant customer communications.
-
Complying with applicable legal obligations.
Information will be accessible only to authorised personnel and service providers who require it for these purposes.
We will retain the information only for as long as reasonably necessary or required by law.
9. Legal and Regulatory Compliance
Booze Express supports responsible alcohol supply and complies with applicable Australian liquor laws and the conditions of its liquor licence.
Where statutory self-exclusion requirements apply to a particular service or jurisdiction, those requirements will take precedence over this policy.
A voluntary request under this policy does not automatically constitute a statutory or legally binding self-exclusion agreement. Where a formal agreement is required, Booze Express will arrange the appropriate process.
Nothing in this policy excludes or limits rights available under Australian Consumer Law.
10. Contact Information
Booze Express
IAB Australia Pty Ltd trading as Booze Express
ABN: 87 682 257 503
Liquor Licence No.: 36315055
Business Address:
Booze Express – Epping Warehouse
Unit 24/5 Scanlon Drive
Epping VIC 3076
Australia
Email: sales@boozeexpress.com.au
Phone: +61 411 723 631
Website: www.boozeexpress.com.au
For responsible drinking enquiries, self-exclusion requests or assistance with an existing exclusion, please contact our customer support team.
Booze Express encourages responsible drinking. Please drink responsibly.